CITIZENS of HUMANITY wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept the purchased item for refund or exchange within 30 days of your receipt of the merchandise

CITIZENS of HUMANITY wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept the purchased item for refund or exchange within 30 days of your receipt of the merchandise.Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Exchange for like items will be shipped to you via standard ground shipping at no additional cost. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.Only merchandise purchased from https://www.citizensofhumanity.com/ will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">HOLIDAY RETURN POLICY: In an attempt to make Holiday gift-giving as stress-free as possible, we are extending our return window to 45 days and waiving the restocking fee for domestic orders only, for purchases placed 11/27-12/23. Happy Shopping!<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> RETURNS:&#xA0;If you wish to return for a refund to the&#xA0;original payment mehtod, a $10 processing and shipping fee will be applied.&#xA0; If you wish to return your order for&#xA0;store credit, you will receive a gift card via email once your return has been processed. Please note, once the store credit has been issued, it will be deemed as non refundable.&#xA0;EXCHANGES: All exchanges are complimentary and are processed as a new order.&#xA0;Returns will be processed within 5 business days of receipt of the goods at our warehouse. Once refunded, please allow 3-8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.

Return & Exchange Policy

There is a $10 processing and shipping fee that will be deducted from the refund. Exchanges are complimentary and are processed as a new order.

There is a $10 processing and shipping fee that will be deducted from the refund. Exchanges are complimentary and are processed as a new order.&#xA0;

Is there a fee for domestic returns?

Please follow instructions below:. Please email eshop@citizensofhumanity.com or call us at 323-923-1250 with any questions.

Please follow instructions below:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Navigate to <a href="returns.citizensofhumanity.com" rel="noopener noreferrer" target="_blank">returns.citizensofhumanity.com</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click on USA if you order was shipped to an address within the United States of America</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Enter your *order number &amp; shipping address zip code&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Select the item(s) you&#x2019;re sending back and select reason for return</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click on &quot;Continue with return&quot; and choose a refund method (Store credit or Original Payment method)&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Once return has been submitted, print your return label and packing slip then mail back the original item(s) within 14 days.<ul><li id="isPasted" style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">*If returning more than one order please initiate a return for each order number. You can use one shipping label but must include each individual packing slip.</li></ul></li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Once received and inspected, please allow up to 8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization. *If you wish to return your order for a refund to the original payment method, a $10 processing and shipping fee will be applied.&#xA0; *If you wish to return your order for store credit, you will receive a gift card via email once your return has been processed. Please note, once store credit has been issued, it will be deemed as non refundable.&#xA0; </li></ol>Please email <a href="mailto:eshop@citizensofhumanity.com">eshop@citizensofhumanity.com</a> or call us at 323-923-1250 with any questions.

Return Process

Exchanges can only be processed if you would like a new size within the same wash and style. If you would like a different wash or style, please follow "Return" instructions and place new order for the new item. Please note, with instant exchanges, y

Exchanges can only be processed if you would like a new size within the same wash and style. If you would like a different wash or style, please follow &quot;Return&quot; instructions and place new order for the new item.&#xA0;<ol><li>Navigate to <a href="returns.citizensofhumanity.com" rel="noopener noreferrer" target="_blank">returns.citizensofhumanity.com</a></li><li>Enter your order number and shipping zip code or email to start exchange</li><li>Select the item you&#x2019;re sending back and select reason for return</li><li>Click on &quot;Exchange for new size&quot; and proceed to select new size</li><li>Once new size is selected, click on &quot;Exchage Item&quot; to continue with return</li><li>Select exchange option you wish to proceed with (Instant exchnage or&#xA0;Send my exchanage after I return)&#xA0;</li><li>Submit your return and print your return label and return slip</li><li>&#xA0;Send your item back within 14 days of receiving for fastest processing.&#xA0;</li><li>Once return is received, the new item will be shipped</li></ol>Please note,&#xA0;with instant exchanges, your new exchange order is placed immediately. This helps you get your items faster and guarantees that your items are in stock. To place an instant exchange, we will put a temporary hold on your credit card for $1.00 until we receive your unwanted items. &#xA0;You&#x2019;ll only be charged for the amount covered by your returned items if your return isn&#x2019;t in the mail within 14 days of submitting.Please email <a href="mailto:eshop@citizensofhumanity.com">eshop@citizensofhumanity.com</a> or call us at 323-923-1250 with any questions with any questions. &#xA0;

Exchange Process

Regrettably, our system only allow exchanges of the same style and wash in another size. If you are interested in another style or wash you will need to return and repurchase separately.

Regrettably, our system only allow exchanges of the same style and wash in another size. If you are interested in another style or wash you will need to return and repurchase separately.

Returns & Exchanges

Return & Exchange Policy

Is there a fee for domestic returns?

Return Process

Exchange Process

Can I make an exchange for a different style?