Citizens of Humanity 

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There is a $10 processing and shipping fee that will be deducted from the refund. Exchanges are complimentary and are processed as a new order.

Is there a fee for domestic returns?

Returns & Exchanges

Can I opt-out of the rewards program?

How do I redeem points for alteration service?

When do my rewards points expire?

I’ve earned points/VIP tier with my last purchase, but now I want to return my purchased items. What will happen to my reward points?

How do I redeem my points?

Why didn’t I earn points on my purchase?

What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find all of my reward account info?

How do I sign up for the rewards program?

Loyalty Program FAQs

Are duties and taxes refundable on return orders?

Are taxes and duties included in my order total?

When will my refund be processed?

Is there a fee for international returns?

How do I return an international order?

Can I make an exchange on an international order?

Do you accept international returns?

How fast is your international shipping?

How much does international shipping cost?

What countries do you ship to?

Do you offer gift cards for international customers?

What currencies do you support?

What payment methods do you offer?

Do you ship internationally?

Is there an order limit for International orders?

International Orders & Returns

Can I return my customized embroidered item?

When will I receive my customized embroidered item?

Product Questions

How much is shipping?

How do I return my item(s)?

What is MARKETPLACE?

MARKETPLACE FAQs

Return & Exchange Policy

Return Process

Exchange Process

Can I make an exchange for a different style?

When will my order be shipped?

When will my order arrive?

How do I track my order?

Do you require signature on order shipments?

Do you ship to PO boxes or APO/FPO addresses?

Shipping & Order Status

Do you offer gift cards?

Gift Cards

Why do I have to provide my e-mail address and phone number?

Why should I create an account with Citizens of Humanity?

Manage Account

Will my credit card be charged immediately?

What form of payment do you accept?

Payments

Is there a fee for domestic returns?Updated a year ago