Return & Exchange PolicyUpdated 2 hours ago
CITIZENS of HUMANITY wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept the purchased item for refund or exchange within 30 days of your receipt of the merchandise.
Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Exchange for like items will be shipped to you via standard ground shipping at no additional cost. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.
Only merchandise purchased from https://www.citizensofhumanity.com/ will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.
RETURNS:
If you wish to return for a refund to the original payment method, please note that we charge a $10 fee to defray our shipping and processing costs. The $10 fee will be deducted from the refund when processed.
If you wish to return your order for store credit, you will receive a gift card for the full purchased price via email once your return has been processed. Please note, once the store credit has been issued, it will be deemed as non-refundable.
EXCHANGES:
All exchanges are complimentary and are processed as a new order.
International Returns & Exchanges
RETURNS:
There is a 20 USD fee for international returns to defray our shipping and processing costs, outside of the European Union. This fee will be deducted from the refund and will be converted to the currency of the transaction. International shipping fees are non-refundable.
EXCHANGES:
Unfortunately, we do not currently offer exchanges for international orders. We reccomend placing a new order if you are interested in a different size, style, or wash.
Returns will be processed within 5 business days of receipt of the goods at our warehouse. Once refunded, please allow 3-8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.