Return ProcessUpdated 3 hours ago

Please follow instructions below:

1. Navigate to returns.citizensofhumanity.com
2. Click on USA if you order was shipped to an address within the United States of America
3. Enter your *order number & shipping address zip code 
4. Select the item(s) you’re sending back and select reason for return
5. Click on "Continue with return" and choose a refund method (Store credit or Original Payment method) 
6. Once return has been submitted, print your return label and packing slip then mail back the original item(s) within 14 days.
   • *If returning more than one order please initiate a return for each order number. You can use one shipping label but must include each individual packing slip.
7. Once received and inspected, please allow up to 10 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.
   
   
   *If you wish to return your order for a refund to the original payment method, a $10 fee will be applied to defray our shipping and processing costs.  The fee will be deducted from the refund.
   
   *If you wish to return your order for store credit, you will receive a gift card for the full purchased price via email once your return has been processed. Please note, once store credit has been issued, it will be deemed as non-refundable. 
   
   

Please email [email protected] or call us at 323-923-1250 with any questions.