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Return ProcessUpdated a year ago

Please follow instructions below:

  1. Navigate to returns.citizensofhumanity.com
  2. Click on USA if you order was shipped to an address within the United States of America
  3. Enter your *order number & shipping address zip code 
  4. Select the item(s) you’re sending back and select reason for return
  5. Click on "Continue with return" and choose a refund method (Store credit or Original Payment method) 
  6. Once return has been submitted, print your return label and packing slip then mail back the original item(s) within 14 days.
    • *If returning more than one order please initiate a return for each order number. You can use one shipping label but must include each individual packing slip.
  7. Once received and inspected, please allow up to 8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.


    *If you wish to return your order for a refund to the original payment method, a $10 processing and shipping fee will be applied. 

    *If you wish to return your order for store credit, you will receive a gift card via email once your return has been processed. Please note, once store credit has been issued, it will be deemed as non refundable. 

Please email [email protected] or call us at 323-923-1250 with any questions.

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