CITIZENS of HUMANITY wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept the purchased item for refund or exchange within 30 days of your receipt of the merchandise.
Holiday Return Policy- In an attempt to make Holiday gift-giving as stress-free as possible, we are extending our return window to 45 days and waiving the restocking fee for domestic orders only, for purchases placed 11/28-12/24. Happy Shopping!
Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Exchange for like items will be shipped to you via standard ground shipping at no additional cost. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.
Only merchandise purchased from https://www.citizensofhumanity.com/ will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.
RETURNS: If you wish to return your order in full, a $10 processing and shipping fee will be applied.
EXCHANGES: All exchanges are complimentary and are processed as a new order.
Returns will be processed within 5 business days of receipt of the goods at our warehouse. Once refunded, please allow 3-8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.