Loyalty Program FAQs
- Can I opt-out of the rewards program?
- How do I redeem points for alteration service?
- When do my rewards points expire?
- I’ve earned points/VIP tier with my last purchase, but now I want to return my purchased items. What will happen to my reward points?
- How do I redeem my points?
- I made a purchase, when will I see my points?
MARKETPLACE FAQs
Returns & Exchanges
International Orders & Returns
- Are duties and taxes refundable on return orders?
- Are taxes and duties included in my order total?
- When will my refund be processed?
- Is there a fee for international returns?
- How do I return an international order?
- Can I make an exchange on an international order?