FAQ

Payments

• Will my credit card be charged immediately?
• What form of payment do you accept?

Shipping & Order Status

• When will my mask order ship?
• When will my item be shipped?
• How do I track my order?
• Do you ship to PO boxes or APO/FPO addresses?
• Do you ship internationally?

Returns & Exchanges

• Exchange Process
• Return Process
• Return & Exchange Policy

Product Questions

• Can I return my customized embroidered item?
• When will I receive my customized embroidered item?
• What is your policy on custom inseams?

Manage Account

• Why do I have to provide my e-mail address and phone number?
• Why should I create an account with Citizens of Humanity?

Gift Cards

• Do you offer gift cards?