FAQ

MARKETPLACE FAQs

• How much is shipping?
• How do I return my item(s)?
• What is MARKETPLACE?

Payments

• Will my credit card be charged immediately?
• What form of payment do you accept?

Shipping & Order Status

• When will my mask order ship?
• When will my item be shipped?
• How do I track my order?
• Do you ship to PO boxes or APO/FPO addresses?
• Do you ship internationally?

Returns & Exchanges

• Exchange Process
• Return Process
• Return & Exchange Policy

International Orders & Returns

• Are duties and taxes refundable on return orders?
• Are taxes and duties included in my order total?
• When will my refund be processed?
• Is there a fee for international returns?
• How do I return an international order?
• Can I make an exchange on an international order?

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Product Questions

• Can I return my customized embroidered item?
• When will I receive my customized embroidered item?

Manage Account

• Why do I have to provide my e-mail address and phone number?
• Why should I create an account with Citizens of Humanity?

Gift Cards

• Do you offer gift cards?