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  1. Citizens of Humanity
  2. FAQ

FAQ

Loyalty Program FAQs

  • Can I opt-out of the rewards program?
  • How do I redeem points for alteration service?
  • When do my rewards points expire?
  • I’ve earned points/VIP tier with my last purchase, but now I want to return my purchased items. What will happen to my reward points?
  • How do I redeem my points?
  • I made a purchase, when will I see my points?
See all 11 articles

MARKETPLACE FAQs

  • How much is shipping?
  • How do I return my item(s)?
  • What is MARKETPLACE?

Returns & Exchanges

  • Return & Exchange Policy
  • Is there a fee for domestic returns?
  • Return Process
  • Exchange Process

International Orders & Returns

  • Are duties and taxes refundable on return orders?
  • Are taxes and duties included in my order total?
  • When will my refund be processed?
  • Is there a fee for international returns?
  • How do I return an international order?
  • Can I make an exchange on an international order?
See all 14 articles

Shipping & Order Status

  • When will my mask order ship?
  • When will my item be shipped?
  • How do I track my order?
  • Do you ship to PO boxes or APO/FPO addresses?
  • Do you ship internationally?

Manage Account

  • Why do I have to provide my e-mail address and phone number?
  • Why should I create an account with Citizens of Humanity?

Product Questions

  • Can I return my customized embroidered item?
  • When will I receive my customized embroidered item?

Gift Cards

  • Do you offer gift cards?

Payments

  • Will my credit card be charged immediately?
  • What form of payment do you accept?
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