You can find additional information here.

You can find additional information <a href="https://citizensofhumanity.com/pages/eu-legal-guarantee-rights">here</a>.

EU Legal Guarantee Rights

Citizens of Humanity 

When will my order be shipped?

When will my order arrive?

How do I track my order?

Do you ship internationally?

Do you require signature on order shipments?

Can I get a refund on a lost package that has been signed for?

Do you ship to PO boxes or APO/FPO addresses?

Shipping & Order Status

Return Policy - U.S. & International (Excluding EU & UK)

Return Policy - EU & UK

Return & Exchange Policies

Return Process for Domestic (USA) Orders

Exchange Process for Domestic (USA) Orders

Can I make an exchange for a different style?

Is there a fee for Domestic (USA) Returns?

Returns & Exchanges (US Orders)

How do I exercise my right of withdrawal?

EU & UK Right of Withdrawal and Other Returns

What countries do you ship to?

How fast is your international shipping?

How much does international shipping cost?

Is there an order limit for International orders?

Are taxes and duties included in my order total?

Do you accept international returns?

International and EU/UK Return Process

Is there a fee for international returns?

Are duties and taxes refundable on return orders?

When will my refund be processed?

Can I make an exchange on an international order?

Do you offer gift cards for international customers?

What currencies do you support?

What payment methods do you offer?

International Orders & Returns

Is there a Citizens of Humanity flagship store?

How can I return an order purchased at the Citizens of Humanity ASPEN store?

Can I return items purchased from another boutique or department store to the Citizens of Humanity store or website?

Citizens of Humanity Store

How do I care for my denim or product?

What is dye transfer and How to care for dark wash denim

How can I extend the life of my jeans?

Will my denim or product shrink?

Denim Care

Can I return my customized embroidered item?

When will I receive my customized embroidered item?

Product Questions

Do you offer gift cards?

Gift Cards

Why do I have to provide my e-mail address and phone number?

Why should I create an account with Citizens of Humanity?

Manage Account

Will my credit card be charged immediately?

What form of payment do you accept?

Payments