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International Orders & Returns

Are duties and taxes refundable on return orders?

Any duties and taxes paid separately are nonrefundable, except for orders shipping to the European Union.

Are taxes and duties included in my order total?

Duties, taxes and other fees depend based on the destination country. The total calculations will be shown in checkout.

When will my refund be processed?

Returns will be processed within 5 business days of receipt of the goods at our warehouse.Once refunded, please allow 3-8 business days for the refund to reflect on payment payment, as processing can vary depending on your financial organization.

Is there a fee for international returns?

There is a 20 USD restocking fee for international returns, outside of the European Union. This fee will be deducted from the refund and will be converted to the currency of the transaction.  International shipping fees are nonrefundable.

How do I return an international order?

Please head to agolde.com/returns to submit a return request.  To expedite the processing of your return, please provide the order number and reason(s) for the return.  Once approved, we will email a return label and any appropriate paperwork.

Can I make an exchange on an international order?

Unfortunately, we do not currently offer exchanges for international orders.

Do you accept international returns?

We accept returns on unworn, new product with tags within 30 days of ship date for refund only. Returned merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner ca

How fast is your international shipping?

Our international orders are processed within 48 hours of order placement. Depending on the region, it then will take 8-10 business days to arrive.

How much does international shipping cost?

We offer flat-rate shipping that is dependent on the country. Final shipping amounts will be shown in checkout.

What countries do you ship to?

We ship to over 200 countries worldwide. Head over here to see the full list.

Do you offer gift cards for international customers?

We currently only offer gift cards for US customers.

What currencies do you support?

The currency we show is dependent on the country. You will be charged in the currency listed at checkout. We are not responsible for any currency exchange fees charged by banks or credit cards.

What payment methods do you offer?

We offer a variety of payment methods including Visa, Mastercard, American Express, Paypal, and Diners. We also offer region-specific payment methods that are viewable at checkout.

Do you ship internationally?

Yes! Just select the country where you will be shipping your order from the dropdown in the top right corner on desktop. If you’re on a mobile device, click the three lines in the top left hand corner to show the menu and then select your country fro

Is there an order limit for International orders?

Yes. To help reduce environmental impact and and lower our return rate, we have set a limit of 6 items maximum for international orders.