If for any reason we find an issue with your order, our customer representative will contact you to verify your information.

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box; margin-bottom: 0px;">If for any reason we find an issue with your order, our customer representative will contact you to verify your information.</p></div><div style="box-sizing: border-box;"></div></div></section><footer style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

Why do I have to provide my e-mail address and phone number?

By creating an account, you'll have easy access to your order history, order status, billing/shipping addresses, and payment methods. Storing this information makes it easier and faster to checkout during future orders.

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">By creating an account, you&apos;ll have easy access to your order history, order status, billing/shipping addresses, and payment methods. Storing this information makes it easier and faster to checkout during future orders.</span> </p>

Why should I create an account with Citizens of Humanity?

Citizens of Humanity 

Manage Account

Can I opt-out of the rewards program?

How do I redeem points for alteration service?

When do my rewards points expire?

I’ve earned points/VIP tier with my last purchase, but now I want to return my purchased items. What will happen to my reward points?

How do I redeem my points?

Why didn’t I earn points on my purchase?

What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find all of my reward account info?

How do I sign up for the rewards program?

Loyalty Program FAQs

Do you ship internationally?

What countries do you ship to?

How fast is your international shipping?

How much does international shipping cost?

Is there an order limit for International orders?

Are taxes and duties included in my order total?

Do you accept international returns?

How do I return an international order?

Is there a fee for international returns?

Are duties and taxes refundable on return orders?

When will my refund be processed?

Can I make an exchange on an international order?

Do you offer gift cards for international customers?

What currencies do you support?

What payment methods do you offer?

International Orders & Returns

Can I return my customized embroidered item?

When will I receive my customized embroidered item?

Product Questions

How much is shipping?

How do I return my item(s)?

What is MARKETPLACE?

MARKETPLACE FAQs

Return & Exchange Policy

Is there a fee for domestic returns?

Return Process

Exchange Process

Can I make an exchange for a different style?

Returns & Exchanges

When will my order be shipped?

When will my order arrive?

How do I track my order?

Do you require signature on order shipments?

Can I get a refund on a lost package that has been signed for?

Do you ship to PO boxes or APO/FPO addresses?

Shipping & Order Status

Do you offer gift cards?

Gift Cards

Will my credit card be charged immediately?

What form of payment do you accept?

Payments