Citizens of Humanity 

<span id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have earned points from your last purchase and wish to return the purchased items, your&#xA0;<span style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">earned&#xA0;<span style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">points&#xA0;<span style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">will be deducted from the account. Your points should reflect the net&#xA0;<span style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">spend<span style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;of the order.&#xA0;

If you have earned points from your last purchase and wish to return the purchased items, your earned points will be deducted from the account. Your points should reflect the net spend of the order.

I’ve earned points/VIP tier with my last purchase, but now I want to return my purchased items. What will happen to my reward points?

Loyalty Program FAQs

Can I opt-out of the rewards program?

How do I redeem points for alteration service?

When do my rewards points expire?

How do I redeem my points?

Why didn’t I earn points on my purchase?

What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

Will I receive points for purchases I made prior to creating my rewards account?

Where can I find all of my reward account info?

How do I sign up for the rewards program?

Are duties and taxes refundable on return orders?

Are taxes and duties included in my order total?

When will my refund be processed?

Is there a fee for international returns?

How do I return an international order?

Can I make an exchange on an international order?

Do you accept international returns?

How fast is your international shipping?

How much does international shipping cost?

What countries do you ship to?

Do you offer gift cards for international customers?

What currencies do you support?

What payment methods do you offer?

Do you ship internationally?

Is there an order limit for International orders?

International Orders & Returns

Can I return my customized embroidered item?

When will I receive my customized embroidered item?

Product Questions

How much is shipping?

How do I return my item(s)?

What is MARKETPLACE?

MARKETPLACE FAQs

Return & Exchange Policy

Is there a fee for domestic returns?

Return Process

Exchange Process

Can I make an exchange for a different style?

Returns & Exchanges

When will my order be shipped?

When will my order arrive?

How do I track my order?

Do you require signature on order shipments?

Do you ship to PO boxes or APO/FPO addresses?

Shipping & Order Status

Do you offer gift cards?

Gift Cards

Why do I have to provide my e-mail address and phone number?

Why should I create an account with Citizens of Humanity?

Manage Account

Will my credit card be charged immediately?

What form of payment do you accept?

Payments

I’ve earned points/VIP tier with my last purchase, but now I want to return my purchased items. What will happen to my reward points?Updated a year ago