Loyalty Program FAQs

Can I opt-out of the rewards program?

Yes! Please email our customer service at [email protected] and our team will remove you from the program.

How do I redeem points for alteration service?

Make sure to sign into your account to see if you are eligible to redeem points for alteration service. Add to cart the item that you would like to get altered and redeem the 500 points for “Alteration Service” with your purchase. Each alteration ser

When do my rewards points expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order for a period of 12 months, etc.

I’ve earned points/VIP tier with my last purchase, but now I want to return my purchased items. What will happen to my reward points?

If you have earned points from your last purchase and wish to return the purchased items, your earned points will be deducted from the account. Your points should reflect the net spend of the order.

How do I redeem my points?

Simply log into your account and view all ofour great rewards options that you are qualified for.

Why didn’t I earn points on my purchase?

Double-check if you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at [email protected] and our tea

What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

Contact our customer service by email [email protected] and our team will be happy to assist you with merging your accounts.

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. If you currently have an account already, you will earn points from this point on. Make sure to create an account before placing an order so you can start receiving

Where can I find all of my reward account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our loyalty rewards page HERE.

How do I sign up for the rewards program?

Signing up is easy and it’s free to join! Simply create an account with us. Once you are signed up, you will gain access to brand exclusives,earn points toward VIP access, gifts and more. If you currently have an account, you’ve already been enrolled