RETURN & EXCHANGE POLICY –. US and INTERNATIONAL (EXCLUDING EU and UK). THIS POLICY APPLIES TO PURCHASES DELIVERED TO CUSTOMERS IN THE US AND INTERNATIONALLY OUTSIDE OF THE EU AND UK.  If your purchase was delivered to you in the EU or UK, please rev

RETURN &amp; EXCHANGE POLICY &#x2013; &#xA0;US and INTERNATIONAL (EXCLUDING EU and UK)THIS POLICY APPLIES TO PURCHASES DELIVERED TO CUSTOMERS IN THE US AND INTERNATIONALLY OUTSIDE OF THE EU AND UK. &#xA0;If your purchase was delivered to you in the EU or UK, please review the policy that applies to you here: <a href="https://help.agolde.com/en-US/return-policy---eu-and-uk-7749625">Return Policy - EU &amp; UK</a> Returns and ExchangesCITIZENS of HUMANITY wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and we will accept your purchased item(s) for refund within 30 days of your receipt of the merchandise.Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.Customers in the United States (US) may elect to receive store credit and may exchange purchases for a different size of the same style, if available. Unfortunately, this option is not available for international shipments.Only merchandise purchased from <a href="https://citizensofhumanity.com/">citizensofhumanity.com</a> and Citizens of Humanity&apos;s ASPEN store will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.Returns and refunds will be processed within 5 business days of receipt of the goods at our warehouse. Once refunded, please allow 3-8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization.Please see below for the specific guidelines that apply to your return.Procedure for US Returns &amp; ExchangesHOW TO RETURN OR EXCHANGE A US PURCHASE:&#xA0;To begin a return or exchange of merchandise delivered to you in the US, use this form: <a href="https://citizens-of-humanity.loopreturns.com/#/" id="isPasted">Citizens of Humanity Returns</a>&#xA0;US RETURN LABELS: For both returns and exchanges, we provide a prepaid return label along with detailed instructions to ensure a smooth and seamless process.&#xA0;US RETURNS: &#xA0;If you wish to return for a refund to the original payment method, please note that we charge a $10 fee to defray our shipping and processing costs. The $10 fee will be deducted from the refund when processed. &#xA0;We do not refund shipping charges that you paid for your outgoing shipment. &#xA0;&#xA0; &#xA0;If you wish to return your order for store credit, you will receive a gift card for the full purchase price via email once your return has been processed. Please note, once store credit has been issued, it is non-refundable.&#xA0;US EXCHANGES: &#xA0;All US exchanges are complimentary, meaning that you will not be charged the processing fee for the return portion of your exchange. The exchange is processed as a new order. Exchanges for like items, where available, will be shipped to you via standard ground shipping at no additional cost.&#xA0;Procedure for International Returns (Outside the EU/UK)&#xA0;THIS PROCEDURE IS FOR PURCHASES DELIVERED TO CUSTOMERS INTERNATIONALLY OUTSIDE OF THE EU AND UK. &#xA0;If your purchase was delivered to you in the EU or UK, please review the policy that applies to you here:&#xA0;<a href="https://help.agolde.com/en-US/return-policy---eu-and-uk-7749625">Return Policy - EU &amp; UK</a>If you are located in Norway, Serbia or Switzerland, your order will be fulfilled by Global-e NL BV. &#xA0;Other international orders will be fulfilled by Global-e US Inc. However, you should submit return requests through this website.INTERNATIONAL (NON EU/UK) RETURNS:&#xA0; &#xA0;There is a $20 (USD) fee for international returns outside of the EU and UK to defray our shipping and processing costs. This fee will be deducted from the refund and will be converted to the currency of the transaction. International shipping fees are non-refundable.INTERNATIONAL (NON EU/UK) RETURN LABELS:&#xA0;We provide a prepaid return label along with detailed instructions to ensure a smooth and seamless process.INTERNATIONAL EXCHANGES:&#xA0; &#xA0;Unfortunately, we do not currently offer exchanges for international orders. We recommend placing a new order if you are interested in a different size, style, or wash.

Return Policy - U.S. & International (Excluding EU & UK)

RETURN POLICY – EUROPEAN UNION / UNITED KINGDOM. If you are located in the EU, your order will be fulfilled by Global-e NL BV. If you are located in the UK, your order will be fulfilled by Globale U.K. Ltd. In this Return Policy, both entities are re

RETURN POLICY &#x2013; EUROPEAN UNION / UNITED KINGDOMIf you are located in the EU, your order will be fulfilled by Global-e NL BV. If you are located in the UK, your order will be fulfilled by Globale U.K. Ltd. In this Return Policy, both entities are referred to as &#x201C;Global-e&#x201D;. Although Global-e acts as the seller, you may exercise your Right to Withdraw from the contract and submit other returns through this website.Citizens of Humanity guarantees our merchandise to be free of manufacturing defects, and Global-e will honor that guarantee, including under any applicable mandatory guarantee of conformity laws. In addition, and as a separate right, Global-e will honor your exercise of your Right to Withdraw from the contract (without the need to state a reason) and accept other returns as provided below.All returned merchandise should be returned new and unused with all original tags still attached or enclosed. Merchandise that has been tailored or altered to fit is not eligible for return, as we are unable to resell such merchandise in the normal course of our business. You may exercise your Right to Withdraw even if tags have been removed or your returned merchandise shows signs of use, but the amount refunded to you may be reduced by the diminished value of the merchandise, which will be assessed on a case-by-case basis.Only merchandise purchased from&#xA0;<a href="https://www.citizensofhumanity.com">citizensofhumanity.com</a> and Citizens of Humanity&#x2019;s Aspen store&#xA0;will be accepted for return. Merchandise that you purchased from other specialty stores or department stores must be returned to the store where you purchased it. Merchandise that has been tailored or altered to fit is not eligible for return, as we are unable to resell such merchandise in the normal course of our business.Unfortunately, we do not currently offer exchanges for international orders. We recommend placing a new order if you are interested in a different size, style, or wash.Returns and refunds are typically processed within 5 business days of receipt of the goods at our warehouse. In any event, your refund will be issued within 14 calendar days after you submit your Right to Withdraw on this website or, if you submit it to Global-e directly, within 14 calendar days after Global-e receives it. Refunds are issued after correct exercise of the Right to Withdraw has been verified, using the same means of payment you used for your original transaction at no additional cost to you, unless you request a different means of repayment in writing when you submit your Right to Withdraw. Refunds may be suspended until the returned merchandise has been received and inspected. Once a refund is issued, please allow 3-8 business days for it to reflect on your payment account, as processing can vary depending on your financial organization.Please see below for the specific guidelines and conditions for exercising your rights.&#xA0;EU/UK RIGHT TO WITHDRAW FROM THE CONTRACT:&#xA0;Global-e provides residents of the EU and UK with the Right to Withdraw from their contract for purchases made from <a href="https://www.citizensofhumanity.com">citizensofhumanity.com</a> or Citizens of Humanity&#x2019;s Aspen store. The Right to Withdraw permits you to withdraw from your purchase within and no later than 14 calendar days of delivery of your purchase, without providing a reason. Although Global-e acts as seller, you may exercise your Right to Withdraw through this website.The Right to Withdraw does not apply to merchandise that we have tailored or altered for you, or to merchandise which has been tailored or altered to fit you after purchase, as we are unable to resell such merchandise in the normal course of our business.You will be provided with a return label, as described below. The products to be returned must be handed over to the courier within 14 calendar days of the date on which you communicated your exercise of your Right to Withdraw to us or to Global-e.If you exercise your Right to Withdraw, you will receive a refund of the purchase price and standard shipping charges paid by you for the delivery. You remain responsible for any added charges for expedited delivery shipment that you selected in checkout.The best way to submit your Right to Withdraw is by clicking &#x201C;Withdraw from the Contract Here&#x201D; at this [link] and following the interactive process. Once you complete the interactive process, you will receive a confirmation of your submission.&#xA0;You can also exercise your right as provided by applicable EU consumer law by filling and sending us the model withdrawal form you can find in the ANNEX I, PART B OF DIRECTIVE 2011/83/EU or by delivering to us or Global-e another unequivocal written statement setting out your decision to exercise your Right to Withdraw from the contract.RETURN LABEL:&#xA0;You will be provided with a prepaid return label along with detailed instructions to ensure a smooth and seamless process. You will not be required to pay the cost of returning the goods, as long as you use the prepaid return label, which will be provided to you free of charge.&#xA0;If you decide to send your return by another means, you are responsible for the return shipping costs.The processing of your Right to Withdraw is carried out by our processor Revoq. Further information can be found in the Data Processing Agreement (DPA) at <a href="https://www.consumer-withdrawal.eu/dpa" target="_blank" title="https://www.consumer-withdrawal.eu/dpa">Data Processing Agreement (DPA / AVV) &#x2013; Revoq</a> and our EU Privacy Policy at <a href="https://citizensofhumanity.com/pages/eu-privacy-cookie-policy">EU Privacy &amp; Cookie Policy</a>.&#xA0;EU/UK RETURNS AFTER THE RIGHT TO WITHDRAW EXPIRES:As a voluntary commercial policy offered in addition to, and separate from, your statutory Right to Withdraw, you may return goods after your Right to Withdraw has expired (i.e., if it is more than 14 calendar days from delivery of your purchase), for up to 30 calendar days from delivery of the merchandise. &#xA0;You will be asked to tell us the reason for your return.RETURN LABEL:&#xA0;You will be provided with a prepaid return label along with detailed instructions to ensure a smooth and seamless process.&#xA0;For returns initiated after your Right to Withdraw has expired, you will be charged a $20 (USD) fee for the return to defray the costs of return shipping and for processing your return. This fee will be deducted from your refund and will be converted to the currency of the transaction.&#xA0;After your Right to Withdraw has expired, international shipping fees paid by you for the delivery are non-refundable. &#xA0;&#xA0;If your Right to Withdraw has expired, please use this <a href="https://help.citizensofhumanity.com/en-US/embed/contact">Form</a> to begin your return.

Return Policy - EU & UK

Citizens of Humanity 

Return & Exchange Policy

When will my order be shipped?

When will my order arrive?

How do I track my order?

Do you ship internationally?

Do you require signature on order shipments?

Can I get a refund on a lost package that has been signed for?

Do you ship to PO boxes or APO/FPO addresses?

Shipping & Order Status

Return Process for Domestic (USA) Orders

Exchange Process for Domestic (USA) Orders

Can I make an exchange for a different style?

Is there a fee for Domestic (USA) Returns?

Returns & Exchanges

How do I exercise my right of withdrawal?

EU & UK Right of Withdrawal/Returns

What countries do you ship to?

How fast is your international shipping?

How much does international shipping cost?

Is there an order limit for International orders?

Are taxes and duties included in my order total?

Do you accept international returns?

International and EU/UK Return Process

Is there a fee for international returns?

Are duties and taxes refundable on return orders?

When will my refund be processed?

Can I make an exchange on an international order?

Do you offer gift cards for international customers?

What currencies do you support?

What payment methods do you offer?

International Orders & Returns

Is there a Citizens of Humanity flagship store?

How can I return an order purchased at the Citizens of Humanity ASPEN store?

Can I return items purchased from another boutique or department store to the Citizens of Humanity store or website?